TOMS
Technical Operational and Maintenance System
TOMS is a technical information system included in the class of systems referred to as Enterprise Asset Management (EAM). TOMS supports the process of maintenance, operations, planning and construction of assets (typically distribution networks).
TOMS is closely connected to an asset registry and asset documentation database. TOMS extends these records with data about “events” (faults, planned maintenance …). TOMS is designed to support the core business processes of asset management companies. Subsequently, it forms a foundation to continuously: reduce costs for development, construction and maintenance, decrease the waiting time for repairs and outage duration, minimise losses caused by termination of medium supply, and provide options to optimise corporate resources and reserves.
TOMS covers full asset lifecycles – from management of requests, planning, design, and construction to maintenance and operations. TOMS capabilities can be effectively enhanced through integration with the spatially oriented database of assets (GIS LIDS) and mobile solutions for management of field workers WFMS.
TOMS provides support for an asset manager’s development departments in the processes of planning investments regarding construction or refurbishment, and assessment and resolution of customer requests and complaints.
